LEAH WING, MANAGING DIRECTOR & PRINCIPAL DISPUTE RESOLUTION PROFESSIONAL
Leah has over 30 years experience as a conflict resolver and solution facilitator, delivering successful outcomes to over 1,000 clients.
Summary of Qualifications
30 years experience in Dispute Resolution Practice, Training, and Solution Creation
Developed successful programs for over 100 businesses, government institutions and non-profit clients, globally
Co-Director, National Center for Technology and Dispute Resolution
Full-time Legal Studies Faculty, University of Massachusetts-Amherst
Education
Doctorate, University of Massachusetts Amherst, MA, (2002)
Masters, University of Massachusetts Amherst, MA (1991)
Bachelors, Oberlin College, Oberlin, Ohio (1984)
Professional Experience
Leah’s commitment to successful outcomes and fair process is unflagging. She has been a professional neutral, resolution facilitator, and mediator for thirty years. Working with businesses, government institutions, and non-profits she has achieved more than:
1,000 disputes resolved
5,000 practitioners trained in dispute resolution strategies
Since 1993, she has taught in Legal Studies at the University of Massachusetts-Amherst. Leah has presented at numerous national and international conferences on issues of fairness in conflict resolution with emphasis on the role and importance of on-line engagement. She has been instrumental in developing ethical guidelines and standards of practice for online and in-person dispute resolution including collaboration with the Association for Conflict Resolution and the International Mediation Institute.
Leah’s current projects involve dollar valuation of offers in e-commerce conflicts and cross-border commercial online disputes. Her research on Internet-related conflict strategies funded by the National Science Foundation includes The Fourth Party: Improving Computer-Mediated Deliberation through Cognitive, Social and Emotional Support; Process Families and their Application to Online Dispute Resolution; and Process Technology for Achieving Government Online Dispute Resolution.
Leah has participated in the United Nations’ Commission on International Trade Law’s Online Dispute Resolution Working Group since 2011. She serves on the editorial boards of The International Journal of Online Dispute Resolution and Conflict Resolution Quarterly. Leah has been a two-term Board Member of the Association of Conflict Resolution.